Shipping and Returns
You can return UNBOUND MERINO clothing that you purchased directly from unboundmerino.com as long as it is unworn, unwashed, and in the original condition in which it was delivered in. We are happy to offer a full refund or exchange for any reason within 90 days from the ship date.
If you try on your UNBOUND MERINO and it doesn’t fit, or you aren’t happy with the fit, just send it back! We are happy to exchange them for different sizes or offer a full refund on unwashed clothing that is in the same condition it was sent out in.
All we need is for you to do the following:
Please package and send your shirts to the following address:
Unbound Merino - Returns and Exchanges
W6-388 Carlaw Avenue
Please put a piece of paper in the package with what you want to replace your order with (correct sizes) as well as your order number, name and address (just as a reminder of who we’re doing the exchange for when it comes)
Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
Please note that all socks and underwear are FINAL SALE and can not be returned or exchanged for sanitary reasons.
Once we receive the package, if your requested replacement is available, we’ll send you your new order right away.
**If you are in the United States, please only use USPS**
***If sending from outside of Canada and need to declare the value of the order, please mark ‘RETURN ITEM’ with a declared value of $1***
For answers to any additional questions you may have, please visit our Help Center here.