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+ Shipping and returns

Shipping and Returns

You can return clothing that you purchased directly from unboundmerino.com as long as it is unworn, unwashed, and in the original condition in which it was delivered in. We are happy to oer a full refund or exchange for any reason within 90 days from the ship date.

Please fill out the RETURN SLIP that came with your order, include it with your package and send everything to the following address.

Unbound Merino - Returns and Exchanges
W6-388 Carlaw Avenue
Toronto, ON
M4M 2T4

  • Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
  • Please note that all socks and underwear are FINAL SALE and can not be returned or exchanged for sanitary reasons.

**If you are sending from outside of Canada and need to declare the value of the order, please mark 'RETURN ITEM' with a declared value of $1**

If you do not have a RETURN SLIP and need to print one click here.

For answers to any additional questions you may have, please visit our Help Center here.


Shopping for someone else but not sure what to give them? Give them the gift of choice with an Unbound Merino gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.